Blog
Are Abelstedt jewelry and watches insured when shipped?
Abelstedt remains responsible for orders until your package is delivered to you. If the package appears to have disappeared and cannot be traced, we open an investigation at the carrier to find the...
Can I track my order?
Yes. As soon as your order is shipped, you will be sent tracking details via email. Simply click the link and you will be sent to the carrier's website on...
I have lost a stone in my jewelry. What do I do?
If it's a stone that has fallen out of your jewelry due to manufacturing defects and not wear and tear, we would of course like to help. Send us an email and attach a...
What shipping options are available on Abelstedt.com?
Depending on your destination, you have the option of selecting either shipping to your home address or to a pick-up destination. We ship to all countries either via Postnord or UPS....
How do I return my jewelry for a refund?
If you wish to exchange or return your Abelstedt jewelry, you can preferably print and use our return form. Abelstedt does not offer complimentary returns. You can find all information about...
I haven't received my order yet. What do I do?
Depending on your destination, delivery usually takes 1 - 5 business days, but in exceptional cases it can be slightly longer. We hope you can be a little patient if...
How is my order packed?
We do everything to make sure that your order arrives safely and comfortably to you. All jewelry comes in Abelstedt's legendary blue box, sealed with a white satin ribbon, accompanied by a...
Does Abelstedt.com charge payment fees?
No, you will never be charged payment fees for any payment method on Abelstedt.com.
I received the wrong item. What do I do?
If you received the wrong item or are missing items from your order, please contact us and include the following information: Your order number. You'll find it in your order confirmation email.A picture...
My size is not in stock. Can you get it?
If an item's size is not in stock, it may very well be on its way. Simply click the "Notify Me"-button on the product page to be signed up for our...
How does track & trace work?
Please check the shipping confirmation email which contains your tracking link and number. If you didn't receive this email, please check your spam folder. If you can't find it there,...
Can I make a custom design for my engagement ring?
Yes, Abelstedt is proud to offer custom engagement ring designs to fulfill your dreams. Contact us with your idea and you will get in direct contact with Julie Abelstedt who looks forward to work...
