Blog
My gold plated silver ring is turning silver. What do I do?
All our gold plated silver rings are quality checked to ensure that there are exactly 10 microns of gold (3 layers) on the silver. The coating at other jewelry brands is usually 3-5 microns so...
My package is delayed. What do I do?
Check up on your package via the tracking number you received by email. If the package has not arrived for several days, contact the carrier first to find out why the package...
I have not received my order confirmation. What do I do?
Your confirmation will be automatically sent to you by email after your purchase. If it's not in your inbox, check your spam folder if necessary. If it's not in the...
How do I change ring size?
If you want to exchange or return your Abelstedt jewelry, you can preferably print and use our return form. Abelstedt does not provide complimentary returns. You can find all information...
My jewelry looks dirty and the stones have become dull. What do I do?
It sounds like your jewelry needs to be cleaned. We recommend that you clean your jewelry often to keep dirt away from the stones. If your silver jewelry has black spots,...
My silver jewelry or gold plated silver jewelry has black spots. What do I do?
Since your jewelry is made of silver, it's normal for it to start oxidizing, especially if it's not used often or stored open to oxygen. We recommend using a silver cleaner or...
How do I find the right ring size?
Under each ring you can find our size guide for rings by clicking on 'size guide', which shows two easy methods on which you can find your (or your partner's)...
Do you offer free returns?
We do not offer free returns, but, depending on your location, we do offer a cheap return label so you can easily and quickly have your package returned. If you...
What is Abelstedt jewelry made of?
Depending on the collection, Abelstedt jewelry is made of either 925 sterling silver, gold plated sterling silver of 10 micron gold (3 layers), tungsten (only rings for men), gold (in 10, 14 or 18 karat) or white gold (in 10,...
Can my Abelstedt jewelry get wet?
While most of your Abelstedt jewelry can get wet with little to no impact, we recommend removing all Abelstedt jewelry before showering or swimming, cooking, exercising, or putting on lotion. Read Julie...
How do I care for my pearl jewelry?
Pearl jewelry can last for generations if cared for properly. Keep your pearl jewelry away from perfumes, cosmetics, perspiration, and dirt. To clean your pearls, wipe them with a slightly damp cloth. Explore our...
How should I store my silver jewelry?
It's important that silver jewelry is stored in a dry location. We recommend wearing your silver jewelry as much as possible to avoid oxidation. When storing your silver jewelry, make...
