Blog
Can the prices on Abelstedt.com change?
Prices on Abelstedt.com are subject to change without notice. Please expect to be charged the price for the Abelstedt item you buy as it is listed on the day of purchase.
How secure is payment on Abelstedt.com?
It's completely safe to pay on Abelstedt.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Our website and all our payment methods are encrypted...
Will I be charged customs, taxes, or duties on my purchase?
Since customs, taxes and duties differ between different countries and states, you will have to contact your local customs office for an exact estimate. All Abelstedt purchases are shipped from...
Can I ship my order to an international location?
Yes. We ship to all countries and destinations. As soon as you've placed your order, the Abelstedt team packs and ships your jewelry so you have it safe and secure...
How can I make returns or exchanges without a receipt?
Abelstedt doesn't issue refunds without a sales receipt. Products are accepted for refunds or product exchanges if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. Please...
Are Abelstedt jewelry and watches insured when shipped?
Abelstedt remains responsible for orders until your package is delivered to you. If the package appears to have disappeared and cannot be traced, we open an investigation at the carrier to find the...
Can I track my order?
Yes. As soon as your order is shipped, you will be sent tracking details via email. Simply click the link and you will be sent to the carrier's website on...
I have lost a stone in my jewelry. What do I do?
If it's a stone that has fallen out of your jewelry due to manufacturing defects and not wear and tear, we would of course like to help. Send us an email and attach a...
What shipping options are available on Abelstedt.com?
Depending on your destination, you have the option of selecting either shipping to your home address or to a pick-up destination. We ship to all countries either via Postnord or UPS....
How do I return my jewelry for a refund?
If you wish to exchange or return your Abelstedt jewelry, you can preferably print and use our return form. Abelstedt does not offer complimentary returns. You can find all information about...
I haven't received my order yet. What do I do?
Depending on your destination, delivery usually takes 1 - 5 business days, but in exceptional cases it can be slightly longer. We hope you can be a little patient if...
How is my order packed?
We do everything to make sure that your order arrives safely and comfortably to you. All jewelry comes in Abelstedt's legendary blue box, sealed with a white satin ribbon, accompanied by a...
